Manage Your Manager
The title of this programme might sound somewhat threatening to managers but in practice this programme works well for both the participants and their managers. A fundamental approach in these workshops is to get participants to view their manager as a very important customer. Managers are customers as they pay staff (suppliers) to deliver work each week. However, when staff treat managers as customers it changes their perspective on who should take the lead in communication, giving and receiving feedback, etc.
Another key component of this workshop is that it shows participants how the same skills that a manager should use to manage and motivate staff can be applied to influence the behaviour of their manager. These skills are safe to use as long as the staff member remembers that, like all good suppliers, they need to act in the best interests of their customer!
